Politica di rimborso e resi

Panoramica

La nostra politica di rimborso e restituzione dura 8 giorni. Se sono trascorsi 8 giorni dall’acquisto, non possiamo offrirti un rimborso completo o un cambio. Per poter beneficiare di un reso, il tuo articolo deve essere inutilizzato, nelle stesse condizioni in cui lo hai ricevuto e con la confezione originale integra. Diversi tipi di merce sono esenti dalla restituzione. I beni deperibili come cibo, fiori, giornali o riviste non possono essere restituiti. Inoltre, non accettiamo prodotti che siano articoli intimi o sanitari, materiali pericolosi o liquidi o gas infiammabili.

Le spese per la restituzione sono a carico del cliente, che avrà a disposizione 8 giorni di tempo a partire dalla data di consegna della merce. Il cliente è altresì tenuto a darcene comunicazione attraverso l’indirizzo di posta elettronica customercare@centellinoselection.it.

Articoli aggiuntivi non restituibili:

  • Carte regalo
  • Prodotti software scaricabili
  • Alcuni articoli per la salute e la cura della persona

Per completare il tuo reso, abbiamo bisogno di una ricevuta o una prova d’acquisto.

Ci sono alcune situazioni in cui sono concessi solo rimborsi parziali:

  • Libro con evidenti segni d’uso
  • CD, DVD, videocassette,
  • software, videogiochi, cassette o dischi in vinile che sono stati aperti.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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